Last updated: 02 Febuary 2026
Outigo (“we”, “our”, or “us”) is committed to protecting your privacy and ensuring that your personal information is handled responsibly and in compliance with applicable laws, including the Protection of Personal Information Act (POPIA), 2013.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you use Outigo’s platforms and services.
This Privacy Policy applies to all Outigo platforms, including:
Outigo Customer App (where customers register and book services)
Outigo Service Provider App (for registered professionals and providers)
Outigo Servicemen App (for labour and workforce users)
Outigo websites, systems, and related services
Customers
Full name
Phone number
Email address
Location and service address
Booking and service request details
Communication with Outigo support
Service Providers & Servicemen
Full name and contact details
Identification information (where required)
Skills, services, and work categories
Verification documents (e.g. certifications, licences)
Banking or payout-related information
Work history and performance data
Service providers and servicemen are registered and onboarded by Outigo, not self-registered.
When you use our apps, we may collect:
Device information (device type, OS version)
App usage data
Log files and error reports
Approximate location data (for service matching and delivery)
We use your information to:
Provide, operate, and improve Outigo services
Match customers with suitable service providers
Facilitate bookings, communication, and job completion
Verify service providers and maintain platform safety
Process payments and earnings
Provide customer support
Comply with legal and regulatory obligations
Prevent fraud, abuse, or misuse of the platform
We do not sell personal information to third parties.
We process personal information based on:
Your consent
Performance of a contract (service delivery)
Legal obligations
Legitimate business interests, conducted responsibly and transparently
We may share personal information only when necessary, including with:
Customers and service providers (to fulfil bookings)
Payment processors and financial institutions
Verification and compliance partners
Technology service providers (hosting, analytics, messaging)
Legal or regulatory authorities when required by law
All third parties are required to protect your information and use it only for authorised purposes.
Outigo takes reasonable technical and organisational measures to protect personal information against:
Loss
Unauthorised access
Misuse
Disclosure
Alteration or destruction
Data may be stored on secure servers within or outside South Africa, subject to appropriate safeguards.
We retain personal information only for as long as necessary to:
Provide services
Meet legal, accounting, or regulatory requirements
Resolve disputes and enforce agreements
When no longer required, information is securely deleted or anonymised.
In terms of POPIA, you have the right to:
Access your personal information
Request correction or deletion
Object to processing in certain circumstances
Withdraw consent (where applicable)
Lodge a complaint with the Information Regulator of South Africa
Requests can be made using the contact details below.
Outigo services are not intended for children under the age of 18. We do not knowingly collect personal information from minors.
Our apps may request permissions such as:
Location (for service matching)
Camera or file access (for verification documents)
Notifications (for job updates and communication)
Permissions are used strictly for app functionality and can be managed through your device settings.
We may update this Privacy Policy from time to time. Updates will be posted within the app or on our website, with the revised date clearly indicated.
If you have questions or concerns about this Privacy Policy or how your information is handled, contact us at:
Outigo
Email: ubisicy@gmail.com
Location: East London, Eastern Cape, South Africa
